Modernization of client service delivery / Borys Wrzesnewskyj, chair.: XC64-1/1-421-9E-PDF

"This report begins with an overview of IRCC’s major initiatives to modernize client service delivery, including recent changes. The next section of the report identifies the various issues with client service that were brought to the Committee’s attention by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees as well as a representative from the private sector. An official from the Australian government also provided insight as to client service delivery operations within his mandate. The final part of this report concludes with the Committee’s recommendations for improving client service delivery"--p. 2.

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Publication information
Department/Agency Canada. Parliament. House of Commons. Standing Committee on Citizenship and Immigration.
Title Modernization of client service delivery / Borys Wrzesnewskyj, chair.
Series title Report of Standing Committee on Citizenship and Immigration ; 9th report, 1st session, 42nd Parliament
Publication type Series - View Master Record
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Note(s) Issued also in French under title: La modernisation de la prestation des services à la clientèle.
"March 2017."
Original published on: 2017/03/23; published on: 2017/04/24; published on: 2017/10/16.
Includes bibliographical references.
Publishing information [Ottawa] : House of Commons, 2017.
Author / Contributor Wrzesnewskyj, Borys,1960.
Description vii, 37 p.
Catalogue number
  • XC64-1/1-421-9E-PDF
Subject terms Modernization
Customer services
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