Parks Canada Service Centre needs assessment / prepared by The Praxis Group.: R62-532/2003E-PDF
"The Service Centre needs assessment was based on two methods of information collection. Personal interviews were conducted with senior management within National Office, Field Units and Public Works. The second method was an on-line survey administered to over 300 Field Unit employees who make use of Service Centre services. The personal interviews were designed to examine Service Centres at a more strategic level, providing a great deal of latitude for senior managers to comment on all facets of Service Centres. The on-line survey was a more quantitative assessment of service quality, current importance and current and future demand"--Exec. Summary.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.839331&sl=0
| Department/Agency | Canada. Parks Canada. Performance, Audit and Review Group. |
|---|---|
| Collaborating author | Praxis Group. |
| Title | Parks Canada Service Centre needs assessment / prepared by The Praxis Group. |
| Variant title | Service Centre Needs Assessment |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Note(s) | "September 2003." Issued also in French under title: Étude des besoins des centres de services de Parcs Canada. |
| Publishing information | [S.l.] : Parks Canada Agency, 2003. |
| Description | ii, 98 p. |
| Catalogue number |
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| Subject terms | Assessment |