Call centres - Canada Revenue Agency : independent auditor’s report.: FA1-23/2017-2-2E-PDF
“This audit focused on whether the Canada Revenue Agency’s call centres provided Canadian taxpayers with timely access to accurate information. This audit is important because call centres are a key source of information. If taxpayers cannot get timely access to accurate information, they may file incorrect returns, miss filing deadlines, pay too little or too much tax (and later be subject to reassessment), or miss out on benefits they are eligible to receive”--Focus of the audit, p. 1.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.845570&sl=0
| Department/Agency | Canada. Office of the Auditor General. |
|---|---|
| Title | Call centres - Canada Revenue Agency : independent auditor’s report. |
| Series title | Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Fall 2017, report 2 |
| Publication type | Series - View Master Record |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Issued also in French under title: Les centres d’appels - Agence du revenu du Canada : rapport de l’auditeur indépendant. Issued also in print format. |
| Publishing information | [Ottawa] : Office of the Auditor General of Canada, c2017. |
| Description | iii, 22 p. : charts |
| ISBN | 978-0-660-23598-1 |
| Catalogue number |
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| Subject terms | Federal institutions Customer services Audit |