Call centres. : FA1-27/2019-1-1E-PDF
"This audit focused on whether Employment and Social Development Canada; Immigration, Refugees and Citizenship Canada; and Veterans Affairs Canada provided clients with accessible and timely call centre services. At Employment and Social Development Canada, we looked at call centres for Employment Insurance and for the Canada Pension Plan and Old Age Security. We also examined whether these departments reported on their call centre performance in a way that was relevant to clients, transparent, consistent, and verified to confirm accuracy. The audit also focused on whether the Treasury Board of Canada Secretariat and Shared Services Canada provided a strategy and support to enable these services"--Focus of the audit, page 2.
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.871041&sl=1
| Ministère/Organisme | Canada. Office of the Auditor General. |
|---|---|
| Titre | Call centres. |
| Titre de la série | Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Spring 2019, report 1 |
| Type de publication | Série - Voir l'enregistrement principal |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Issued also in French under title: Les centres d’appel. |
| Information sur la publication | [Ottawa] : Office of the Auditor General of Canada = Bureau du vérificateur général du Canada, 2019. ©2019 |
| Description | 1 online resource (iii, 26 pages). |
| ISBN | 9780660303871 |
| Numéro de catalogue |
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| Descripteurs | Audit Government communications |