Call centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / Hon. Kevin Sorenson, Chair. : XC16-1/1-421-70E-PDF
"According to the Office of the Auditor General of Canada (OAG), “Canadians contact the Government of Canada to receive services and benefits that affect their social and economic well-being. Per the findings of a 2018 survey by the Institute for Citizen-Centred Service, Canadians contacted the government most frequently through in-person visits, at 32%, followed by using a website (28%), using the phone (26%), and using email, mail, or other methods (14%)”"--Introduction, page [1].
Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.875525&sl=1
| Ministère/Organisme | Canada. Parliament. House of Commons. Standing Committee on Public Accounts. |
|---|---|
| Titre | Call centres, Report 1 of the 2019 spring reports of the Auditor General of Canada / Hon. Kevin Sorenson, Chair. |
| Variante du titre | Report 1 of the 2019 spring reports of the Auditor General of Canada |
| Titre de la série | Report of the Standing Committee on Public Accounts ; 70th report, 42nd Parliament, 1st session |
| Type de publication | Série - Voir l'enregistrement principal |
| Langue | [Anglais] |
| Autres langues publiées | [Français] |
| Format | Électronique |
| Document électronique | |
| Note(s) | Issued also in HTML format. Original published on: 2019/06/19. Republished on: 2019/06/21, 2019/06/27. Issued also in French under title: Les centres d'appels, Rapport 1 des rapports du printemps 2019 du vérificateur général du Canada. Includes bibliographical references. |
| Information sur la publication | [Ottawa] : House of Commons Canada = Chambre des communes Canada, June 2019. |
| Auteur / Contributeur | Sorenson, Kevin. |
| Description | 1 online resource (v, 23 pages). |
| Numéro de catalogue |
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| Descripteurs | Contact Government services Audit |