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Quality services : a progress report : BT22-42/1996E-PDF

The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary

Lien permanent pour cette publication :
publications.gc.ca/pub?id=9.693617&sl=1

Renseignements sur la publication
Ministère/Organisme
  • Canada. Treasury Board.
TitreQuality services : a progress report
Type de publicationMonographie
Langue[Anglais]
Autres langues publiées[Français]
FormatTexte numérique
Document électronique
Autres formats offertsTexte matériel-[Anglais | Français], Texte matériel-[Anglais | Français]
Note(s)
  • "The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication.
Information sur la publication
  • Treasury Board of Canada Secretariat 1996.
Description61p.table
Numéro de catalogue
  • BT22-42/1996E-PDF
Descripteurs
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