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How to make a complaint: FC5-8/9-2012E

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All banks, and trust, loan, insurance companies, and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.652739&sl=0

Publication information
Department/Agency
  • Financial Consumer Agency of Canada.
TitleHow to make a complaint
Variant title
  • Your rights and responsibilities
Publication typeMonograph
Language[English]
FormatPhysical text
Other formatsDigital text-[English]
Note(s)
  • The catalogue number (FC5-8/9-2007E) and ISBN (978-0-662-45845-6) of a previous edition (2007) are printed in this publication.
Publishing information
  • Ottawa - Ontario : Financial Consumer Agency of Canada March 2012.
BindingPamphlet
Description[4]p. ; 28 cm.
Catalogue number
  • FC5-8/9-2012E
Subject terms
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