Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson.: SC94-70/1999E-PDF
This report is designed to provide public service leaders and managers with a better understanding of the single-window (SW) service delivery concept, in which government services, or information about them, are brought together so that citizens can more easily and quickly find what they need. The report provides a tentative classification of the approaches to SW service delivery in Canada and examines 18 SW initiatives, drawing out the lessons learned and the success factors identified by those involved. It was published by the Canadian Centre for Management Development in 1999.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695888&sl=0
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| Title | Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Digital text |
| Electronic document | |
| Other formats | Physical text-[English] |
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| Publishing information |
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| Description | 101p.fig., references, tables |
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