00000nam 2200000za 4500 9.822238 CaOODSP 20240219183453 cr ||||||||||| 160809s2013 onc ob f000 0 eng d CaOODSP eng n-cn--- D68-8/002-2013E-PDF McIntrye, Susan. Case study [electronic resource] : measuring the impact of knowledge management activities on program outcomes / Susan McIntrye, Kimiz Dalkir. Measuring the impact of knowledge management activities on program outcomes [Ottawa] : Defence Research and Development Canada, c2013. 12 p. Scientific literature ; 2013-002 Includes bibliographical references. Knowledge management (KM) is a challenging domain to apply to the problems of an organization. Determining whether it has any influence on the ability to achieve organizational goals is doubly tricky. As the adage goes, “we can’t manage what we can’t measure.” This case study describes the trial of a measurement process that showed promise in actually indicating whether KM activities could impact the desired goals of the organization. gccst Knowledge management Dalkir, Kim. Defence R&D Canada. Centre for Security Science (Canada) Scientific literature (Defence R&D Canada) 2013-002 (CaOODSP)9.822195 PDF 380 KB https://publications.gc.ca/collections/collection_2016/rddc-drdc/D68-8-002-2013-eng.pdf