Language selection

Government of Canada / Gouvernement du Canada

Search

Call centres - Canada Revenue Agency : independent auditor’s report.: FA1-23/2017-2-2E-PDF

“This audit focused on whether the Canada Revenue Agency’s call centres provided Canadian taxpayers with timely access to accurate information. This audit is important because call centres are a key source of information. If taxpayers cannot get timely access to accurate information, they may file incorrect returns, miss filing deadlines, pay too little or too much tax (and later be subject to reassessment), or miss out on benefits they are eligible to receive”--Focus of the audit, p. 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.845570&sl=0

Publication information
Department/Agency
  • Canada. Office of the Auditor General.
TitleCall centres - Canada Revenue Agency : independent auditor’s report.
Series title
  • Reports of the Auditor General of Canada to the Parliament of Canada, 2561-343X ; Fall 2017, report 2
Publication typeMonograph - View Master Record
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Les centres d’appels - Agence du revenu du Canada : rapport de l’auditeur indépendant.
  • Issued also in print format.
Publishing information
  • [Ottawa] : Office of the Auditor General of Canada, c2017.
Descriptioniii, 22 p. : charts
ISBN978-0-660-23598-1
Catalogue number
  • FA1-23/2017-2-2E-PDF
Subject terms
Request alternate formats
To request an alternate format of a publication, complete the Government of Canada Publications email form. Use the form’s “question or comment” field to specify the requested publication.

Page details

Report a problem or mistake on this page
Date modified: