Audit of the administration of the Public Inquiries Centre at ECCC.: En4-590/2023E-PDF

"The Policy on Communications and Federal Identity identifies that deputy heads are responsible for enabling communications with the public about policies, programs, services and initiatives by ensuring that their Department responds to information requests or inquiries from the public promptly without undue recourse to the Access to Information Act. The Public Inquiries Centre acts as a point of entry to the Department for the nearly 8,000 inquiries received each year from the public via various communication channels including email, phone and mail ... The audit objective was to assess the adequacy and effectiveness of the administration of public inquiries by the Public Inquiries Centre at ECCC. The audit assessed the extent to which ECCC had established processes and practices to ensure that public inquiries are addressed in a complete, accurate and timely manner and that lessons learned from public inquiries inform broader ECCC communication efforts"--Executive summary, page i.

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