00000cam 2200000zi 4500 9.960388 CaOODSP 20260729104133 m o d f cr cn||||||||| 260226e20260408oncd obs f000 0 eng d 9780660986807 CaOODSP eng rda CaOODSP n-cn--- CS222-00001/2026-1E-PDF Jiao, Peter, author. Who are the users of digital government services? : exploring the characteristics of Canadian individuals and businesses using digital government services / by Peter Jiao, Shacong She, Howard Bilodeau, Christopher Collins and Mark Uhrbach. [Ottawa] : Statistics Canada = Statistique Canada, April 8, 2026. ©2026 1 online resource (13 pages) : graphs. text txt rdacontent computer c rdamedia online resource cr rdacarrier Digital insights Cover title. Issued also in French under title: Qui sont les utilisateurs des services gouvernementaux numériques? Exploration des caractéristiques des Canadiens et des entreprises canadiennes qui utilisent les services gouvernementaux numériques. Includes bibliographical references (page 13). "While measuring the availability of digital government services is often the focus of modernization efforts, the factors affecting demand for these services are also important to consider when evaluating their adoption rates. To better quantify some of these demand-side aspects, this article leverages data from two technology use surveys—the Canadian Internet Use Survey (CIUS), to capture individuals’ perspectives, and the Survey of Digital Technology and Internet Use (SDTIU), to capture business perspectives. It profiles users of digital government services and examines the barriers faced by current and potential users. The primary focus is on individual Canadians, with some comparisons with Canadian businesses’ digital interactions with the federal government, where relevant data are available. The CIUS examines government services broadly, without distinguishing between federal, provincial or local governments, whereas the SDTIU covers only federal government services"--Introduction, page 4. Electronic information resources Canada Statistics. Internet in public administration Canada Statistics. Electronic government information Canada Statistics. Internet users Canada Statistics. Statistics lcgft Qui sont les utilisateurs des services gouvernementaux numériques? : (CaOODSP)9.960390 PDF 239 KB https://publications.gc.ca/collections/collection_2026/statcan/222000012026001-eng.pdf HTML N/A https://www150.statcan.gc.ca/n1/pub/22-20-0001/222000012026001-eng.htm 22200001