00000nam 2200000zi 4500 9.899861 CaOODSP 20221107175233 m o d f cr bn||||||||| 210517t19801980onc|||| ob f000 0|eng d 0662110730 print CaOODSP eng rda CaOODSP n-cn--- RG23-57/1980E-PDF RG23-57/1980E Ash, Stephen B., author. Consumer satisfaction, dissatisfaction and complaining behaviour : major findings and directions for action / Stephen B. Ash. Ottawa, Ontario : Consumer and Corporate Affairs Canada = Consommation et corporations Canada, 1980. ©1980 1 online resource (51 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. "May 1980." Issued also in French under title: Satisfaction, insatisfaction et plaintes des consommateurs : principales conclusions et recommandations. Includes bibliographical references. “Despite unprecedented affluence and the availability of a great variety of new and improved products and services, consumers today seem disenchanted with the marketing system. Consumer dissatisfaction finds expression in complaints about rising prices, demands for improved products and services, suggestions for improving the adequacy of product information, and concern for the physical environment. In response to these consumer dissatisfactions, policy makers are expressing a need for more research focusing on the products and services which seem to be responsible for the increase in the number of dissatisfied consumers”--Introduction, page [1]. Consumer complaints Canada. Consumers Research Canada. Canada. Consumer and Corporate Affairs Canada, issuing body. Satisfaction, insatisfaction et plaintes des consommateurs : (CaOODSP)9.899878 PDF 2.79 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg23/RG23-57-1980-eng.pdf