00000nam 2200000zi 4500 9.912709 CaOODSP 20231220154925 m o d f cr cn||||||||| 220624t20222022qucad o f000 0 eng d 9780660442198 CaOODSP eng rda CaOODSP n-cn--- Em20-148/2022E-PDF Grants and contributions applicants client experience research (year 2). [Gatineau, Quebec] : Employment and Social Development Canada = Emploi et développement social Canada, 2022. ©2022 1 online resource (190 pages) : illustrations, graphs + 1 executive summary (28 pages) + 1 detailed methodology (40 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. At head of title: Service Canada. "POR # 060-21." "June 1, 2022." "Contract # G9292-229941/001/CY" "Supplier Name: Ipsos Limited Partnership." Issued also in French under title: Recherche sur l'expérience client des subventions et contributions (année 2). "This is the second year of POB’s Client Experience Research Program (FY 2021/22). Year Two builds on the first year of research by continuing to use a systematic approach to measuring CX in Gs&Cs service delivery and allowing the department to track process on CX indicators over time"--Background: Gs&Cs Client Experience Research, page 16. Canada. Service Canada Customer services Public opinion. Subsidies Canada. Public opinion Canada. Canada. Employment and Social Development Canada, issuing body. Ipsos (Firm), consultant. Recherche sur l'expérience client des subventions et contributions (année 2). (CaOODSP)9.912710 Grants and contributions applicants client experience research (year 3). (CaOODSP)9.926561 Grants and contributions applicants client experience research 2020. (CaOODSP)9.897581 PDF 10.62 MB https://publications.gc.ca/collections/collection_2022/edsc-esdc/Em20-148-2022-eng.pdf Report PDF 972 KB https://publications.gc.ca/collections/collection_2022/edsc-esdc/Em20-148-2022-1-eng.pdf Executive summary PDF 815 KB https://publications.gc.ca/collections/collection_2022/edsc-esdc/Em20-148-2022-2-eng.pdf Detailed methodology