Crisis management primer. : En4-621/1992E-PDF

"Environment Canada managers are becoming more aware that crises can affect any part of their area of responsibility. While the word "crisis" conjures up thoughts of natural and human-made disasters, of lives lost and property damaged, more often than not most public service managers will have to deal with crises that relate more closely to their everyday area of responsibility, e.g., the delivery of programs, the application of regulations, the interpretation of policy. It is this latter broad sense of crisis management that is addressed in this primer"--Preface, page 1.

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