Client satisfaction surveying : a manager's guide / [by] Faye Schmidt, Teresa Strickland. : SC94-67/1998E-PDF

Designed for managers of public services in Canada, this guide presents best practices in surveying client satisfaction and explains the benefits of and how to plan, implement and use the information gathered from client satisfaction surveys. The guide includes the Common Measurements Tool (CMT), which readers can use as a template for their own surveys.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695887&sl=0

Publication information
Department/Agency Canada. Canadian Centre for Management Development.
Title Client satisfaction surveying : a manager's guide / [by] Faye Schmidt, Teresa Strickland.
Publication type Monograph
Language [English]
Other language editions [French]
Format Electronic
Electronic document
Other formats Paper-[English]
Note(s) The catalogue number (SC94-67/1998E) and ISBN (0-662-27472-5) for the print edition have been incorrectly copied in this electronic publication.
Bibliography.
Publishing information Canadian Centre for Management Development December 1998.
Description 64p.figs., graph, references, tables
Catalogue number
  • SC94-67/1998E-PDF
Subject terms Customer services
Public opinion polls
Public service
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