Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson. : SC94-71/1999E-PDF
The purpose of this report is to communicate good practices and lessons learned in citizen-centred service undertaken by Canadian public sector organizations. It does this by presenting case studies of citizen-centred initiatives, organized under the four components of the Service Gap model: citizens’ views and expectations, performance measurement and accountability, tools for closing the service gap, and the capacity of the public sector to deliver citizen-centred service. This report was published by the Canadian Centre for Management Development in 1999.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695889&sl=0
| Department/Agency | Canada. Canadian Centre for Management Development. |
|---|---|
| Title | Good practices in citizen-centered service / [by] D. Marie Blythe, D. Brian Marson. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Other formats | Paper-[English] |
| Note(s) | The catalogue number (SC94-71/1999E) and ISBN (0-662-27686-8) for the print edition have been incorrectly copied in this electronic publication. |
| Publishing information | Canadian Centre for Management Development March 1999. |
| Description | 166p.figs., graph, references |
| Catalogue number |
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| Subject terms | Customer services Federal government Public service |