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Quality Services
A Progress Report
The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary
http://www.publications.gc.ca/pub?id=373978&sl=0
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| Department/Agency | Treasury Board of Canada Secretariat |
|---|---|
| Title | Quality Services |
| Subtitle | A Progress Report |
| Publication Type | Monograph |
| Language | [English] |
| Other Language Editions | [French] |
| Format | Electronic |
| Electronic Document |
The following documents have been archived on the Web:
Note: The URLs contained in this document may no longer be functional. |
| Other Formats | Paper-[English | French] |
| Price |
Free |
| Availability | Publication is available |
| Other sources to check for publication | Libraries, Bookstores |
| Date | 1996 |
| Number of Pages | 61 |
| Catalogue Number | BT22-42/1996E-PDF |
| Weekly Checklist Number | 10-07-Supp |
| Subject Terms | Government services |
