Audit of demand and relationship management : audit report / Office of Audit and Evaluation.: P118-16/2017E-PDF
"The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library (ITIL) service lifecycle related to demand and relationship management with SSC's partners and clients. Controls and processes in place from April 2014 to April 2015 were assessed against the ITIL Maturity Model"--Executive summary, page 1.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.886942&sl=0
| Department/Agency | Canada. Shared Services Canada. Office of Audit and Evaluation. |
|---|---|
| Title | Audit of demand and relationship management : audit report / Office of Audit and Evaluation. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Note(s) | Issued also in French under title: Audit de la gestion de la demande et des relations avec les partenaires : rapport d'audit. "December 2017." Issued also in HTML format. Includes bibliographical references. |
| Publishing information | [Ottawa] : Shared Services Canada = Services partagés Canada, 2017. |
| Description | 1 online resource (25 pages) |
| Catalogue number |
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| Subject terms | Canada. Shared Services Canada -- Auditing. |