Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. : SC94-70/1999E-PDF
This report is designed to provide public service leaders and managers with a better understanding of the single-window (SW) service delivery concept, in which government services, or information about them, are brought together so that citizens can more easily and quickly find what they need. The report provides a tentative classification of the approaches to SW service delivery in Canada and examines 18 SW initiatives, drawing out the lessons learned and the success factors identified by those involved. It was published by the Canadian Centre for Management Development in 1999.
Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.695888&sl=0
| Department/Agency | Canada. Canadian Centre for Management Development. |
|---|---|
| Title | Innovations and good practices in single-window service / [by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document | |
| Other formats | Paper-[English] |
| Note(s) | The catalogue number (SC94-70/1999E) and ISBN (0-662-27654-X) for the print edition have been incorrectly copied in this electronic publication. |
| Publishing information | Canadian Centre for Management Development March 1999. |
| Description | 101p.fig., references, tables |
| Catalogue number |
|
| Subject terms | Customer services Federal institutions Management Public service |