Who are the users of digital government services? : exploring the characteristics of Canadian individuals and businesses using digital government services / by Peter Jiao, Shacong She, Howard Bilodeau,...: CS222-00001/2026-1E-PDF

"While measuring the availability of digital government services is often the focus of modernization efforts, the factors affecting demand for these services are also important to consider when evaluating their adoption rates. To better quantify some of these demand-side aspects, this article leverages data from two technology use surveys—the Canadian Internet Use Survey (CIUS), to capture individuals’ perspectives, and the Survey of Digital Technology and Internet Use (SDTIU), to capture business perspectives. It profiles users of digital government services and examines the barriers faced by current and potential users. The primary focus is on individual Canadians, with some comparisons with Canadian businesses’ digital interactions with the federal government, where relevant data are available. The CIUS examines government services broadly, without distinguishing between federal, provincial or local governments, whereas the SDTIU covers only federal government services"--Introduction, page 4.

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